Congratulations on your decision to use the AlemBox Device for your radiology needs! Our devices are designed to provide seamless and efficient radiology storage and teleradiology services. Here's your step-by-step guide to help you install and start using your AlemHealth device. Should you need any help, please feel free to reach out to our support team at support@alemhealth.com or on your dedicated WhatsApp support channel.
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Collect your AlemHealth device: Your AlemBox will be delivered to you by a courier directly, keep in mind you may need to clear customs duties if possible.
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Choose a location for your AlemBox: Find an optimal location within your premises. Choose a spot that's accessible and near to your network connection for convenience.
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Connect your device to power and the internet: On your AlemBox device, connect the 12V Power connector to a power outlet to charge the batteries. Your device should turn on as soon as you plug it into the power source. You'll also find two ports for the Ethernet connection. Use an Ethernet cable to connect it to your network router or switch. Once connected successfully, the port will start blinking, indicating an active connection.
Optional 4G Internet Connection: If you prefer using a 4G network for your internet connection, insert a SIM Card and attach the included 4G antenna to your device. This 4G connection can serve as an alternative to, or in conjunction with, your Ethernet-based internet connection. However, please note, you'll still need to maintain at least one Ethernet connection to link your AlemBox to your modalities or workstation. -
Login to your AlemHealth account: Visit https://admin.alem.health/dashboard and log in with your provided username and password. Scroll through the page to find the “My Connections” section – your device should be showing as online.
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Provide your IP details: AlemHealth support will ensure your IP is static. Please provide us with your Static IP and Gateway IP details through support@alemhealth.com, or you can include this information in your network map in the onboarding guide.
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Set up your imaging modalities: Now, you'll need to configure each of your imaging modalities with the following settings: Port: 5555, AET: ALEMHEALTH, and whichever IP you selected as the static IP. This setting enables your device to communicate effectively with our network and send studies to our device. C-ECHO the AlemBox from your modality to ensure that the device is connected properly.
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Send a test study: To confirm everything is working properly, send test studies from your configured modalities to the AlemBox. This is the final step in confirming your device is ready for use.
You're all set! Enjoy your new AlemBox and the seamless healthcare experience it provides. Should you encounter any issues or have any queries, don't hesitate to contact our dedicated AlemHealth Support Team. We're here to help you at every step of your journey with AlemHealth.